Shipping policy

Last updated: 30 September 2026

Thank you for shopping with RIVZI. This policy explains how we process and deliver your orders.

1. Where we ship
We currently deliver across India only. We do not ship internationally at this time.

2. Order processing time
Orders are dispatched within 2 working days after they are placed and confirmed. Orders placed on Sundays or public holidays are processed on the next working day.

3. Delivery time
Once your order has been dispatched, delivery usually takes 5–10 business days, depending on your location. Remote areas may take longer. Delivery times are estimates, not guarantees, and may be affected by courier delays, weather, festivals and other events outside our control.

4. Shipping charges
Shipping is free on all orders. You will see this at checkout before you pay.

5. Cash on Delivery (COD)
COD is available on eligible orders at no extra charge. For COD orders, we may contact you by phone or WhatsApp to confirm your order before shipping. If we can't reach you, or the order is not confirmed, it may be cancelled. Repeated refused or undelivered COD orders may lose COD eligibility.

6. Order tracking
When your order ships, we will send you tracking details by email. Tracking may take up to 24–48 hours to show updates after dispatch.

7. Address accuracy
Please make sure your name, full address, PIN code and phone number are correct. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If you need to change your address, contact us as soon as possible. We can only change it before the order is shipped.

8. Multiple items
If you order more than one item, they may be shipped separately and arrive on different days.

9. Delivery attempts
The courier will usually attempt delivery more than once. If delivery fails because you were unavailable or unreachable, the order may be returned to us and cancelled.

10. Damaged, defective or wrong items
Please check your package when it arrives. If your item is damaged, defective or not what you ordered, email us within 3 days of delivery with your order number and clear photos or an unboxing video. We will help you as set out in our Returns and Refunds Policy.

11. Delays and lost parcels
If your order hasn't arrived after 12 business days, or the tracking shows it as lost, contact us and we will look into it with the courier.

12. Contact us
For any questions about your order, email us at rivzihq@gmail.com.