Privacy policy

Last updated: 30 September 2026

RIVZI ("we", "us", "our") operates this website. This policy explains what personal information we collect, how we use it and the choices you have. By using our website or placing an order, you agree to this policy.

1. Information we collect

Information you give us

  • Your name, phone number, email address, and billing and shipping address when you place an order, create an account or contact us.
  • Messages you send us by email, WhatsApp or the contact form.

Information collected automatically

  • Device and browser details, IP address, pages viewed and time spent, collected through cookies and similar tools, including the Meta Pixel.

Payment information
We don't store your card, UPI or bank details. Payments are processed by our secure payment partners, who handle that information under their own privacy policies.

2. How we use your information

  • To process and deliver your orders and send order updates
  • To reply to your questions and handle returns, refunds and complaints
  • To improve our website, products and customer experience
  • To show you relevant ads on Facebook and Instagram
  • To send offers and updates, only if you agree to receive them; you can unsubscribe at any time
  • To prevent fraud, confirm cash-on-delivery orders and meet legal obligations

3. Who we share your information with
We do not sell your personal information. We share it only with:

  • Our supplier and courier partners, so your order can be packed and delivered
  • Our payment gateway providers
  • Shopify, which hosts our store
  • Meta (Facebook and Instagram), through the Meta Pixel and similar tools, to measure and improve our advertising
  • Authorities, if required by law

4. Cookies and advertising
We use cookies to keep your cart working, remember your preferences and understand how visitors use the site. We also use the Meta Pixel, which lets Meta show our ads to people who have visited our website and measure how well they perform. You can turn cookies off in your browser settings, but parts of the site may not work properly. You can control ad personalisation in your Facebook and Instagram ad settings.

5. Data storage and security
We take reasonable steps to protect your information. Your data may be stored on servers outside India, including through Shopify. No online system is completely secure, so we can't guarantee absolute security.

6. How long we keep your information
We keep your information for as long as needed to fulfil orders, meet legal and accounting requirements and resolve disputes, and then delete or anonymise it.

7. Your rights
You can ask us to access, correct or delete your personal information, or to stop marketing messages, by emailing us at the address below. We may need to verify your identity first, and we may keep some information where the law requires it.

8. Children
Our website is not meant for children under 18, and we do not knowingly collect their information.

9. Third-party links
Our website may link to other sites. We are not responsible for their privacy practices.

10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its updated date.

11. Contact us
RIVZI
Email: rivzihq@gmail.com